Danish Customer Service Agent - BOSCH SERVICE SOLUTIONS Barcelona

Oferta de empleo como Danish Customer Service Agent en BOSCH SERVICE SOLUTIONS, Barcelona, Barcelona

Sede central en: Pontevedra

Descripción de la empresa

Somos una empresa del grupo Alemán Robert Bosch, pero no producimos objetos tangibles como herramientas de bricolaje o piezas de coches. El servicio es nuestro producto. Proveemos servicios y soluciones complejas basadas en tecnología en el área de Business Process Outsourcing, esto es lo que nos hace únicos en el mundo de Bosch. En pocas palabras: nos hacemos cargo de algunas operaciones de otras empresas y las ejecutamos por ellos, lo que les permite centrarse en su negocio principal.

Lo hacemos utilizando tecnologías orientadas al futuro, como automatización de procesos robóticos, robótica cognitiva o inteligencia artificial. Trabajamos con empresas líderes de los sectores automovilisticos, viajes, turismo, construcción y telecomunicaciones de todo el mundo, así como con otras unidades de Bosch.

En España contamos con sedes en Vigo (Pontevedra), Ourense, Alcobendas de Madrid (Madrid) y también en Barcelona. Pero nuestra división es global, cuenta con presencia mundial y cerca de 30.000 personas empleadas en todo el planeta.

Buscamos personas con gran implicación y dinamismo preparadas para afrontar los desafíos diarios propios de un entorno global e innovador, capaces de identificar oportunidades y aprovecharlas al máximo. Perfiles en prácticas, recién titulados, profesionales con años de experiencia, cualquiera que sea tu situación estamos seguros que en Bosch Service Solutions encontrarás el puesto adecuado y podrás disfrutar de un entorno laboral repleto de compañeras y compañeros llenos de entusiasmo y dinamismo.

Ubicación

Descripción

Puesto vacante: Danish Customer Service Agent

Categorías: Atención a clientes - Atención al cliente

Descripción de la oferta: Archimedes had one of his best ideas in the bath. We know that good ideas can arise anywhere and, with our flexible working policy, you can work in a way that suits you, your project and your team.

Ready to learn, grow and inspire others? We are looking for our new Costumer Service Agent to impress our clients and develop true and meaningful relationships with them.

In exchange we are ready to offer you all our best: top-class training programs, plenty of support for your professional and personal development, and the cherry on top: With us, you can develop as an expert, leader, in agile teams or projects, switching functional areas, projects or functions. There are many options open to you and many ways you can define your career. Whichever direction you choose, we'll help get you there.

As a Customer Representative some of your daily responsibilities will be:

1. Manage service Subscriptions (New subscription, subscriptions information, update products and services, etc).
2. Billing (Change payment method, billing incidence, invoicing and other billing related issues).
3. Update personal information. (Transfer services when vehicle is sold).
4. Provide technical support on digital products, using databases, troubleshooting tools, knowledge articles and other complex resources.
5. Follow up and ensure customer satisfaction.
6. Document and report every case. Follow quality standards and procedures.
7. Manage claims, suggestions, and hearing customer's feedback on the product.
8. Ensure quick solutions in an efficient way respecting SLAs.
9. Routinely communicate accurate delivery information, and promptly update customers when changes occur.

What we offer:

- Be a part of our international network and profit from the diverse opportunities of a global employer: Training and internal growth opportunities.

- A full time job, with first a 4 months contract with an ETT and then a long-term contract

- Work five days per week, including working on weekends. Two weekends per month are OFF.

- Work from home (teletrabajo) available. Working from other locations, including working from other European Union countries up to 15 days per day is permited.

- For candidates living in the province of Barcelona, Madrid or Pontevedra we offer the hybrid working model (3 weeks from home - 1 week from the office). Candidates on other locations can work 100% remote, according to BOSCH SO HO policy.

- Expert trainers will guide your training during your first weeks, and you will be assigned an 'Onboarding Specialist' to help you on your onboarding phase to BOSCH.

- Free and confidential psychological support: Our employees can access free of charge a psychological support line attended by professionals

Salary is composed by:

- Base Salary: 16.488,73€ Gross per year + 1435,20€ gross per year for language plus + 1435,20€ gross per year Language Adder danish + 24€ gross per month home office plus + 60€ gross per month as non-fixed bonus (after six months) + 355,68€ gross per year per sunday plus. Total salary including all these concept is aproximately 20.133,17 € Gross per year.

- 32 paid days of holidays per year (28 calendar days + 4 single personal days).

- Working hours are night shift.08-16

Selection process:

- If you meet all our expectations, we will contact you by phone or email and invite you to a first interview with one of our recruiters.

- If the interview was successful, you will be selected to participate in our technical selection with the final candidates. (ST 18.07-20.07 10.00h-17.00h)

- You have convinced us? Then you will be employed by us from 24.07 and you will start your training.

We are looking forward to your application!!

Requisitos

Contrato

Salario

Salario: 20.000 €- 21.000 € Bruto/año