Dyson Customer Service Agent - Italian Market - CPM INTERNATIONAL TELEBUSINESS - Barcelona

Oferta de empleo como Dyson Customer Service Agent - Italian Market en CPM INTERNATIONAL TELEBUSINESS, Barcelona, Barcelona

Sede central en: Barcelona

Descripción de la empresa

We are an award-winning international agency specializing in contact centre and digital marketing solutions with a proven track record of increasing sales and brand awareness for our clients by using insight to create influence and drive results.

CPM is in the business of people. It is the essence of what we do - our DNA - delivering our clients' brands to their customers through our people with customer care teams trained specifically.

Putting customer care at the heart of everything that we do ensures that we deliver Exceptional Customer Experiences to delight our customers and exceed their expectations.

To know us more, please visit out website at: www.cpm-int.com/icc

Ubicación

Descripción

Puesto vacante: Dyson Customer Service Agent - Italian Market

Categorías: Atención a clientes - Atención al cliente

Descripción de la oferta: Our Client

Dyson is a globally recognised, premium household name. They're market leaders in design and technology and regularly launch outstanding products onto the market, such as the Dyson hair wrap, fans, and vacuum cleaners.

We're looking for Customer Service Agents who are fluent in the Italian language and have good level of English, are excited by innovation and thrive on challenges to join our vibrant Dyson customer care team and to interact with owners of some of the most innovative and stylish Dyson products in the world.

We Care: Passionate about Customer Support, with a drive to achieve and exceed targets to achieve a high-quality level of consumer service.
We´re Curious: Proactive approach to problem-solving and a "can do" attitude.
We Achieve Together: Strong teamwork ethic, contributing to personal and team targets/SLA while working on personnel targets.

What you'll be doing?

- You will be communicating with clients through different channels such as telephone, email or social media and looking for solutions if they are experiencing difficulties with their order or device.
- As you work, you will be using leading-edge diagnostic tools and Excel to help guide clients in solving issues with their machines.
- In more extenuating circumstances you may agree and arrange a technician visit or to send additional/spare parts directly to the clients.
- You´ll be on the lookout for opportunities to talk with clients about new and exciting products that are regularly launched into the market as well as existing products (cross-selling and up-selling).
- You'll be a Dyson Ambassador by educating customers on Dyson Technology, demonstrating a full understanding of Dyson's products and brand values.

What skills & experience you'll bring to us?

- Have a fluent level of written & spoken Italian.
- Have a good level of English to communicate with our international team.
- Be eligible to work in Spain.
- Appreciate excellent customer service - no matter whether it's a call, email, or social media, we want to offer our customers the best possible experience.
- Have good computer skills and experience with MS Office.
- Solution-oriented to provide the correct and best outcome for the customer.
- Well-organised and able to prioritise the workload with the ability to work under pressure.

What do we offer?

- Starting date: 6th November 2023
- Contract: Fixed-Term 4-Months
- Salary: 19.000€ gross per year.
- Working hours: Full Time (39 hours per week) - rotating schedule Monday - Sunday between 8 am and 8 pm, 5 days/week (rotative weekends, two weekends off per month guaranteed).
- Work Model: Hybrid working model (x3 days per month).
- Fully Paid Training that optimally prepares you for your job - 3 weeks duration (office-based).
- 24 days holidays per year on a full-time basis.
- Best-in-class people engagement activities and programs.
- Ongoing training and development and an opportunity for you to cultivate a new and exciting career in a high-growth environment.
- Location: Barcelona, Spain

Who Are We

CPM International has a global presence in over 30 countries. We offer multilingual support in various languages tailor-made to the needs of our diverse markets. We focus on customer service, sales, and technical support solutions for clients worldwide.

CPM International believes in creating an open workplace, celebrating diversity in all forms, including gender, race, religion, disabilities, and sexual orientation. We are committed to providing equal opportunities and ensuring everyone feels included from the very start of their journey within CPM.

#WeCare #WeAreCurious #WeAchieveTogether

Requisitos

Contrato

Salario

Salario: 19.000 €- 19.000 € Bruto/año