Oferta de empleo como Technical Analyst with German (Temporary) en Colt, Barcelona, Barcelona Publicada el: Thursday, 08 Mar - 15:25 Nombre de la empresa: Colt Número de trabajadores: 150
Sede central en: Barcelona
Descripción de la empresa
Colt provides network, voice, data centre and managed cloud services to thousands of businesses around the world, allowing them to focus on delivering their business goals instead of the underlying infrastructure.
Customers include 17 out of the top 25 global media companies and over half of both the global financial services and telecom companies (Forbes 1000 list 2013).
Colt people are passionate about our customers and understand the impact that we have on their businesses. We demand people who ask ¿how does this help our customers?¿. Our people are defined by their ability to make things happen, they are not overcome by barriers, they step up and deliver on their promises. They look for improvements and don't stop until they become part of our ways of working. Colt people support their colleagues to do an exceptional job. They like to tell it like it is, they are not creatures of habit but instead are hungry to learn more about our customers, and our business. If you see opportunity where others see barriers, if you want to make things happen. Then you may well be our sort of person.
In return, Colt provides a competitive rewards package and the chance to make a real impact working as part of a global team.
Ubicación Población: Barcelona Código Postal: 08009 Provincia: Barcelona País: España
Puesto vacante: Technical Analyst with German (Temporary)
Categorías: Informática y telecomunicaciones - Helpdesk Nivel: Empleado/a Personal a cargo: (Seleccionar) Número de vacantes: 1
Descripción de la oferta: The Role and Accountabilities:
The primary function of the TCS Technical Analyst is to provide general first level analysis, fault isolation and fault resolution for customer reported incidents and enquiries. This is provided for all Colt products using the incident management process, and in line with the Service Centre objectives
Answer calls and Emails from Colt customers in regards to technical queries and incidents
Take ownership for resolving Customer queries and incidents, as documented in Work Instructions, and for categories relevant to role and area of expertise
Coordinate operational relationships, and liaise with vendors and internal Colt teams to resolve Customer queries and incidents
Build and manage customer relationships
Create and follow up on communication plans agreed with customers
Ensure records of work carried out are maintained accurately and on time, to facilitate the smooth running of the business
Manage own workload effectively
Carry out systems checks to confirm service status, configuration and presentation
Build a network of contacts within the Colt organisation in order to ensure finding a solution to Customer faults or enquiries in a timely manner.
Participate, when requested, in Continual Service Improvement initiatives representing the TSC and area of expertise.
Provide training and coaching to new starters and less experienced team members and/or peers, to assist with the on-going development of the team.
What we offer:
Colt is a growing business that is investing in its people. We offer skill development, learning pathways and accreditation to help our people perform at their best, regardless of role and location. The company supports diversity and inclusion in the workplace and has signed Diversity Charter.
In addition to offering competitive salaries and incentive plans, a range of benefits and local rewards packages are offered to staff. Colt recognises the importance of a work life balance.
Some benefit examples are:
Relaxed dress code
39 hours working week and additional days off as per Colt own collective bargaining agreement
Lunch vouchers or childcare vouchers
Access to a virtual business school for on-going learning
International environment with employees from more than 35 different nationalities
Requisitos Estudios mínimos: Ciclo Formativo Grado Medio Experiencia mínima: Al menos 1 año Imprescindible residente en: (Seleccionar) Requisitos mínimos: What you will need to succeed
Previous experience within a Telco/IT Helpdesk environment would be ideal
Experience of working within a team environment, with full responsibility for fault resolution. To include taking ownership, coordinating with internal and external teams and managing through to a satisfactory conclusion
Experience of working within a Technical role, in a networking environment, completing first level analysis and fault isolation
Able to demonstrate a general level of capability to resolve incidents and enquiries, from a first level perspective
Either an industry recognised qualification in transmission, IP or voice networks or equivalent experience and training relevant to a First Level Technician.
Fluent in Italian/German and English (written and spoken)
Able to interpret, and present, Technic information in an easy to understand format.
Strong negotiation skills / customer facing skills
Good knowledge of how to handle Internet based applications.
Contrato Tipo de contrato: De duración determinada Jornada laboral: Completa