Quality Assurance Representative (Summer 2023) - TUI Musement Reus

Oferta de empleo como Quality Assurance Representative (Summer 2023) en TUI Musement, Reus, Tarragona

Sede central en: Islas Baleares/Illes Balears

Descripción de la empresa

TUI Musement is a leading Tours & Activities business. It combines a scalable digital platform with local service delivery, to offer excursions, activities, tickets and transfers in more than 50 countries worldwide. There are over 130,000 'things to do' it all major holiday and city destinations, which are distributed through B2B partners, via the Musement and TUI websites and direct to TUI customers. We also offer services to cruise lines through Intercruises Shoreside & Port Services in port worldwide. TUI Musement sold around 10 million excursions, tours and activities delivered by our international colleagues located around the world and is one of the major growth areas of TUI Group.

In 2018, TUI's Tours & Activities division acquired Musement, a leading traveltech start-up. Following a two-year transition period, both became one fully integrated business - known as TUI Musement - combining the global reach, strong resources and high quality in-destination service delivery of TUI, with the digital capabilities, agile working methodology and start-up mindset of Musement.

Ubicación

Descripción

Puesto vacante: Quality Assurance Representative (Summer 2023)

Categorías: Turismo y restauración - Hostelería

Descripción de la oferta: Join TUI as a Quality Assurance Representative for Summer 2023 and you will be responsible for maintaining and improving quality within a range of our TUI Hotels and destinations. You will monitor and identify actions to create memorable holidays for our guests You are a fast learner and have a good life and work experience to help with the exciting pressures of working for the largest leisure, travel, and tourism company in the world

ABOUT THE JOB

- Analyse relevant reports and information sources to base any actions on actual data
- Support destination teams and hotel partners by providing your analysis and plan improvements accordingly
- Be fully informed of the qualitative development in destination and our strategy to support implementation
- Provide genuinely helpful service in response to a variety of supplier & TUI colleague questions
- Provide additional support to our guest-facing and back-office teams as and when required
- Daily contact with suppliers & colleagues in destination to eliminate reoccurring issues by solving the root cause

ABOUT YOU

- Fluent in English and able to drive - Fluency in Spanish and other languages like German, Dutch or French will be an advantage.
- A genuinely helpful, flexible, professional, and mature personality
- Strong negotiation & organizational skills - able to communicate with international suppliers & TUI colleagues
- Data lead - comfortable with reporting, forecasting and turning data output into real action
- Collaborative team player - displaying the TUI values & behaviours required
- Willing to be 'out and about' on a daily basis - this position is not fully office-based (visits to hotel resorts are required).

ABOUT OUR OFFER

- Your Salary, and benefits are standard at TUI.
- Complimentary access to our dedicated WeCare Team & 24/7 Wellbeing Hub.
- Get involved with charity and sustainability initiatives like the TUI Care Foundation.

We love to see your uniqueness shine through and inspire the future of travel. If you would like to read more about what Diversity & Inclusion, means to us simply visit Our DNA.

#TUIJobs

Requisitos

Contrato