Atención y Soporte al Cliente en Inglés (Personas Con Discapacidad) - AMAZON ESPAÑA - Barcelona

Oferta de empleo como Atención y Soporte al Cliente en Inglés (Personas Con Discapacidad) en AMAZON ESPAÑA, Barcelona, Barcelona

Sede central en: Madrid

Descripción de la empresa

Our mission is to be Earth's most customer-centric company. This is what unites Amazonians across teams and geographies as we are all striving to delight our customers and make their lives easier, one innovative product, service, and idea at a time.

At Amazon, we strive to be Earth’s most customer-centric company where people can find and discover anything they want to buy online. Amazon’s evolution from Web site to e-commerce partner to development platform is driven by the spirit of innovation that is part of our DNA. We hire the world’s brightest minds, offering them an environment in which they can relentlessly improve the experience for customers. We do this every day by solving complex technical and business problems with ingenuity and simplicity.
We’re making history and the good news is that we’ve only just begun.

Ubicación

Descripción

Puesto vacante: Atención y Soporte al Cliente en Inglés (Personas Con Discapacidad)

Categorías: Atención a clientes - Atención al cliente

Descripción de la oferta: This position is only available to candidates who hold a Certificado de Discapacidad issued by the Administration in Spain, pursuant to Royal Decree 1/2013, Nov 29, approving the Spanish PwD Act (express legal provision to reserve 2%).

Job summary
Amazon strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - Amazon continues to grow and evolve as a world-class e-commerce platform.
In that context, Seller Support teams act as the primary interface between Amazon and our Sellers or Vendors. To expand the selection of products available to customers Amazon engages with Sellers/Vendors who offer their catalog of products on Amazons' global eCommerce platforms. We obsess over providing world class support, technical assistance and account management services to our global partners. We strive to predict the Sellers'/Vendors' needs, create innovative self-help tools and provide solutions to help our partners better serve their customers and grow their businesses.
Seller Support at Amazon provides candidates with an opportunity to join a diverse, multicultural team with direct partnerships across extensive worldwide locations. Amazon and Seller Support pride ourselves on growing talent and leadership from within, offering multiple career paths in areas such as people management, program management, technical support, HR, training and development and workforce planning. Roles within Seller Support at Amazon offer candidates the opportunity to grow and develop skills such as mentorship, coaching, negotiation, process improvement, account management, data analysis, presentation and communication all while contributing to our vision of creating and sustaining a culture of approachable excellence that delivers a remarkable and reproducible Vendors'/Sellers' Experience.
As a subject matter expert in several platforms and specialties, Associates will educate the Sellers/Vendors on processes, tools, and standards in real-time. This role requires the ability to multi-task utilizing a wide variety of software tools to navigate Seller/Vendor accounts, research and review policies and communicate effective solutions.

This role is a permanent contract position with Amazon.

BASIC QUALIFICATIONS

-Hold a Certificado de Discapacidad issued by the Administration in Spain, pursuant to Royal Decree 1/2013, Nov 29, approving the Spanish PwD Act (express legal provision to reserve 2%);
- Education: High School Qualification required as a minimum, 3rd level qualification preferred
- Language: Native or fluent Spanish and English
-Technical (Computers & Internet) savvy is required
- Data analysis skills and proficiency with Excel is required
- Strong prioritization and time management skills, with a high degree of flexibility

Summary of Responsibilities

Demonstrates effective, clear and professional written and oral communication.

Provides prompt and efficient service to Amazon Vendors and Merchants including the appropriate escalation of Vendors' issues.

Maintains a positive and professional demeanor always portraying the company in a positive light and effectively managing sensitive issues.

Demonstrates excellent time-management skills and the ability to work independently while using departmental resources, policies and procedures.

Maintains acceptable performance metrics such as quality, productivity, first contact resolution, and attendance.

Actively seeks solutions through logical reasoning and data interpretation skills and identifies trends to appropriate channel including improvement suggestions.

Liaise with other departments such as Customer Service

Requisitos

Contrato

Salario

Salario: 22.000 €- 25.000 € Bruto/año