Back office – US Market – Night Shift - Webhelp Spain - Barcelona

Oferta de empleo como Back office – US Market – Night Shift en Webhelp Spain, Barcelona, Barcelona

Sede central en: Barcelona

Descripción de la empresa

At Webhelp, we make every one matter. For you. For our brands. And for the hundreds of thousands of customers we look after. Webhelp is a big, well established company made up of inspiring individuals buzzing to create excellent customer experiences for some of the world’s most exciting brands. If you’re up for it, you’ll join a high- performing team that you can be proud of and create meaningful moments, moments that matter to customers and clients. Our Spain sites are located in Barcelona, Valencia, Mallorca, Málaga and Tenerife. For our current career opportunities please visit: www.webhelp.com.

Ubicación

Descripción

Puesto vacante: Back office – US Market – Night Shift

Categorías: Atención a clientes - Atención al cliente

Descripción de la oferta: Why join us

Are you enthusiastic about creating memorable experiences? Then come join us at Webhelp and work with energetic people who strive to enjoy every day.

We are looking for Back office - US Market - Night Shift to join our exciting projects, with leading brands from tech, finance, travel, fashion, healthcare, and many more industries.

What we offer you

You will be trained and constantly guided by your managers and your team. You will learn new processes, develop your language and communication skills, as well as work in a digital environment, with some of the most innovative technologies on the market.

What you will learn with us will make you a valuable member of our team or any other team.

Your benefits at Webhelp:

-Full-time contract, 39 hours/week: Monday -Friday from 11:00 to 22:00
-Competitive salary and performance bonus
-Great office location in Barcelona
-Friends hunting (referral) bonus
-Full paid training about the company and the project you will be working on
-Career development program and specialized courses
-Opportunities for a career abroad through the Webhelp International Mobility Program

What you'll experience at Webhelp

As an Back office in our team, you will:

- Input data into the project database and updating files
- Email management and updating team - being an ambassador of the brand
- Create and update different documentation in relation with the Courier
- Manage team internal escalations trough the CRM
- Generate reports and data based on understanding of the function's business context
- Analyze and identify trends and patterns in dataset and interpret together with TL
- Review and correct cases categories related to specific reporting (e.g. Compliments & Complaints)
- Report results and team feedback to the Management Team
- Manage the GDPR monthly process
- Communicate lient and Stakeholders communication when necessary
- Act as a backup contact person for management

Don't meet every single requirement?

At Webhelp, we are dedicated to creating a diverse, inclusive, and authentic workplace where everyone can learn and develop themselves professionally. If you feel you don't check off every qualification in the job description, we encourage you to apply either way. We will do our best to match you with the right job, whether it's this one or a future role.

Who we are

Webhelp is a people-first company and a global leader in the BPO industry. With more than 100 nationalities, Webhelp Spain is one of the main multilingual centers of the Group. We focus on creating memorable customer experiences and developing business solutions adapted to each company. We enhance the value of the most innovative brands by combining intelligence and emotion to make business more human.

If this sounds like you, join us at Webhelp!

Webhelp is an equal-opportunity employer

Webhelp is committed to equal employment opportunities for all candidates and a work environment free of discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and personal qualifications, without regard to gender identity, age, religion, ethnicity, family or parental status, or any other classification protected by applicable national laws.

Requisitos

Contrato

Salario

Salario: 18.000 €- 20.000 € Bruto/año