Technical Solutions Consultant - French market - Webhelp Spain Barcelona

Publicado por Webhelp Spain Particular 08018, Barcelona, Barcelona España

Oferta de empleo como Technical Solutions Consultant - French market en Webhelp Spain, Barcelona, Barcelona

Publicada el: 03 Dec 2019 - 09:03
Nombre de la empresa: Webhelp Spain
Número de trabajadores: 5500

Sede central en: Barcelona

Descripción de la empresa

Webhelp Spain SELLBYTEL is one of the leading European service providers for Customer Management Solutions with more than 8.000 employees worldwide. SELLBYTEL Group is present on five continents - with five hubs, 26 locations and 31 local offices. Our clients belong to the top 500 business companies in the sectors IT and hi-tech, telecommunications, automotive, financial services, health care and commerce.


Población: Barcelona
Código Postal: 08018
Provincia: Barcelona
País: España


Puesto vacante: Technical Solutions Consultant - French market

Categorías: Atención a clientes - Atención al cliente

Nivel: Empleado/a
Personal a cargo: (Seleccionar)
Número de vacantes: 1

Descripción de la oferta: Are you passionate about technology and interested in working for one of the big four technology companies in the world?

Do you want to work in sunny Barcelona?

Your future project:

Our brand is American manufacturer of smart home products including thermostats, smoke detectors, and security systems including smart doorbells and smart locks.

If you like helping others with their technical issues and develop your own technical skills and you enjoy working in a multicultural and dynamic work environment in over 9 markets, then you might be the perfect fit for us!

Join our exciting and successful team to enter the IT world.

Your role

The role of Technical Solutions Consultant is to resolve customer frontline inquiries and to escalate where appropriate. These inquiries include pre-sales, order management, and technical issues through email and phone support, as well as chat potentially.

- Handles basic troubleshooting issues via the telephone and email, addressing both hardware and software related issues
- Effectively communicates sales and technical information with customers
- Diagnoses and provides a path to resolving technical issues
- Report and escalate new customer issues
- Ensure excellent customer satisfaction Work with Tier 2 Generalists to resolve or properly close tickets
- Manage an individual ticket queue

Why apply?

- Full-time (39 hours/week) and long-term contract
- Salary: 17.500 + 2.000 fixed bonus + 1.500 variable bonus (Performance based)
- Rotating shift: 09:00 - 21:00 Monday To Saturday
- Opportunity to join an international team
- Relocation package if you are living abroad


Estudios mínimos: Sin estudios
Experiencia mínima: Al menos 1 año
Imprescindible residente en: (Seleccionar)
Requisitos mínimos: You have:

- Native level of French
- Good level of English spoken and written.
- Excellent customer service skills
- Excellent communication skills (ability to communicate technical issues in non-technical terms)
- Excellent time management, organizational, and prioritization skills
- Motivation to learn new hardware & software technical specifications
- Some understanding of wireless networks (setting up wireless networks, troubleshooting, different operating systems) preferred

***The recruitment processes and people involved in them (both recruiters and Project Managers) will not discriminate any candidacy because of age, disability, ethnic, marital status, gender, nationality, ideology, politic, race, religion and sexual orientation***


Tipo de contrato: Otros contratos
Jornada laboral: Completa


Salario: 18.000 €- 21.000 € Bruto/año

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