Product Manager Patient Experience - Impress Barcelona

Oferta de empleo como Product Manager Patient Experience en Impress, Barcelona, Barcelona

Sede central en: Barcelona

Descripción de la empresa

We are Impress. We believe everyone deserves a smile they’ll love.

We are the largest chain of ortho clinics with fully dijital processes in Europe. We have revolutionised the invisible orthodontic sector with the best team of professionals
specialised in making people smile and using the latest technology for the diagnosis, treatment, and follow-up of all cases.

Our busines model, a true combinaion of medical expertise and digitalisation has been recognised in the top fastest-growing HealthTech companies by Forbes and we
are currently listed as a LinkedIn Top 10 start-up!

Born in Barcelona in 2019, in just 5 years, we’ve grown to pioneer leading care, flagship clinics and state-of-the-art tech across 9 countries and more than 100 locations and we
are expanding fast! Our aim is to improve people’s health and quality of life across the globe.

Ubicación

Descripción

Puesto vacante: Product Manager Patient Experience

Categorías: Marketing y comunicación - Producción

Descripción de la oferta: We are Impress. We believe everyone deserves a smile they'll love.

We are the largest chain of ortho clinics with fully digital processes. We have revolutionized the invisible orthodontic sector with the best team of professionals specialized in making people smile and using the latest technology for the diagnosis, treatment, and follow-up of all cases.

Our business model, a true combination of medical expertise and digitalisation has been recognised in the top fastest-growing HealthTech companies by Forbes and we are currently listed as a LinkedIn Top 10 start-up!

Born in 2019, we've grown to pioneer leading care, flagship clinics and state-of-the-art tech across 8 countries and more than 150 locations, and we are expanding fast! Our aim is to improve people's health and quality of life across the globe.

About the role:

As a Product Manager you will focus on owning and developing the overall product roadmap, whilst helping on the strategic and long-term challenges the company will face. You will set high standards in every aspect of your work. You will collaborate with stakeholders to ensure all processes, training requirements and quality of our customer products reflect these standards.

We are a fast growing company looking for committed managers ready to challenge themselves and willing to assume more responsibilities as they grow with us.

In this role, you will:

Lead the Patient Experience team, supporting our customers and patients every step of the way, from explaining the nuances of treatment and the first clinic visit to navigating a patient through the end of their treatment;
Be the product representative for a core product module of the Impress portfolio; the Impress mobile app and the personal area in the web. Providing a core capability for our patients to store, access and control all of their personal and health data;
Deliver products that support our human-centered services, enabling our customer and patient care teams to deliver world-class, personalized care;
Identify and provide all products and services that better meet the needs of our patients to successfully achieve the desired treatment outcomes;
Own your product roadmap in alignment with business goals, in partnership with your engineering and design team leader, as a TRIO;
Assist in the Agile product development process and use Lean approaches to break down big ideas into valuable pieces to deliver quickly;
Build and nurture your product vision by gathering as much insight as possible (from users, your team, data analysis, competitors, and user research);
Partner with other executives and directors, and work closely with management to set strategy and lead the way in building world-class products;
Ship products fast and often.

What you need to be successful:

Musts:
3 to 5 years of product management experience;
Fluent in English;
Advocate strongly on behalf of our patients;
Background in working with consumer-facing ecommerce, marketing and development teams and omni-channel customer experience;
Experience in companies that combine digital and physical products or services;
Experience managing complex and long user journeys;
Experience working with legal/compliance and sales operation teams;
Genuine business acumen and understanding of the key drivers for growing a business.

Shoulds:
Fluent in Spanish;
Experience in startups.
Excellent organizational skills and the ability to manage multiple projects at once;
Thrive in a fast-paced, entrepreneurial environment and deliver results;
High degree of independence, initiative, proactivity and enthusiasm;
Have experience owning, understanding and being responsible for product analytics, financial metrics, monetisation and P&L;
Previous experience working in a health care services company;

Requisitos

Contrato