Spanish Service Delivery Supervisor - Nobilas Ibérica - Barcelona

Oferta de empleo como Spanish Service Delivery Supervisor en Nobilas Ibérica, Barcelona, Barcelona

Sede central en: Barcelona

Descripción de la empresa

Nuestro objetivo es dar un servicio de gestión de siniestros excelente a través del trabajo en equipo de nuestros departamentos

Ubicación

Descripción

Puesto vacante: Spanish Service Delivery Supervisor

Categorías: Atención a clientes - Atención al cliente

Descripción de la oferta: Innovation Group, es un proveedor de servicios expertos en la gestión de siniestros automóviles y/o de hogar.
Con sedes en toda la parte del monde en España, Reino Unido, Alemania, Polonia, Estados Unidos Sudáfrica y Australia, Innovation Group tiene más de 1.200 clientes, entre los que se encuentran 15 de las 20 aseguradoras generales más importantes del mundo y 3 de las 5 principales compañías de gestión de flotas y leasing.

Role:
The Market Service Delivery Supervisor is responsible of the organization of the Market Service Delivery team and the training and development of the Service Delivery Handlers to deliver the services to our client, piloted by the KPIs and the SLAs and at the right quality. The Market Service Delivery Supervisor is also in charge of the daily relationship with the client, ensuring regular review and reports. He reports to the Global Service Delivery Director

Tareas principales
- Manage the performance (productivity, quality, KPIs, SLA, etc.) of the services agreed
- Manage all the Spanish team, including training and coordination activities
-Identify opportunities of development of the colaborators and accompagny them to their development
-Comunicate regularly the operational results
-Conducts colaborators talks and reviews concerning performance and adherence to guidelines
-Manage all working and operational requests (absences, sickleave, working times, etc.)
-Enforce company policies and suggest continuous improvment
-Support conflict resolution
-Make sure the processes are understood by the teams
-Define and follow the learning curve of each colaborator
-Deliver training, coaching, assessment when necessary
-Continuously improve the training tasks
-Be in close colaboration with all training operational and management teams
-Report to the IG GSF Service Delivery Director

Requisitos

Contrato

Salario

Salario: 1.900 €- 2.100 € Bruto/mes