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English Speaking Live Chat Customer Service - (Remote Spain) - LIVETIX GROUP SL. Tarragona

Publicado por LIVETIX GROUP SL. Particular 28922, Alcorcón, Madrid España

Oferta de empleo como English Speaking Live Chat Customer Service - (Remote Spain) en LIVETIX GROUP SL., Alcorcón, Madrid

Publicada el: Wednesday, 31 Jan - 17:27
Nombre de la empresa: LIVETIX GROUP SL.
Número de trabajadores: 10

Sede central en: Madrid

Descripción de la empresa

LIVETIX GROUP SL. Live Tix Group SL is a sports ticket marketplace where fans can purchase tickets for hard-to-get football and rugby matches across the globe. We have been operating since 2004, serving over 450,000 fans and counting. Our goal is simple, make tickets available to fans and provide an outstanding customer experience while doing so.

Ubicación

Población: Alcorcón
Código Postal: 28922
Provincia: Madrid
País: España

Descripción

Puesto vacante: English Speaking Live Chat Customer Service - (Remote Spain)

Categorías: Atención a clientes - Atención al cliente

Nivel: Empleado/a
Personal a cargo: (Seleccionar)
Número de vacantes: 1

Descripción de la oferta: LiveTicketGroup is a live entertainment platform that's making it easier for fans to purchase tickets to live matches and events. We're delivering a seamless experience, so the only thing fans need to worry about is enjoying their live event.

LiveTicketGroup is seeking a highly motivated and skilled Live Chat - Customer Support Specialist with fluency in English. As a Customer Support Specialist for LiveTicketGroup, you will be providing exceptional support to diverse clientele, ensuring they receive the highest level of service while resolving any inquiries.

Responsibilities
· Provide support via multiple communication channels; mainly live chat, but also via email, and phone
· Engage with potential customers to answer any queries they may have about products and services
· Troubleshoot issues reported by LiveTicketGroup customers, providing positive customer experiences in addressing their concerns
· Guide customers in making ticket purchases, ensuring that all the instructions are clear and straightforward

Requisitos

Estudios mínimos: Grado
Experiencia mínima: Al menos 2 años
Imprescindible residente en: (Seleccionar)
Requisitos mínimos: You are fluent in English (Minimum C1 or Native). Additional languages are highly beneficial
· Minimum 2 years of experience with Live Chat
· A passion for customer service, with previous experience in customer support or customer-facing roles
· Experience with Zendesk ticketing system (or similar) and Live Chat
· Be tech-savvy, able to learn quickly, and comfortable using various software tools
· A team player, comfortable working within a team
· Comfortable working in a fast-paced environment, with the ability to meet tight deadlines
· Strong attention to detail, excellent communication skills, and ability to deal with customers from different cultures and backgrounds
· Passionate/Knowledgeable about football/rugby is a major plus
· Availability to work in dayshift (Mon-Sat between 10:00-18.00)

Contrato

Tipo de contrato: Indefinido
Jornada laboral: Completa
Horario: Monday-Friday 10:00-18:00

Salario

Salario: 18.000 €- 20.000 € Bruto/año

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