Customer Service Representative with German - KENNAMETAL Barcelona

Oferta de empleo como Customer Service Representative with German en KENNAMETAL, Sant Cugat del Vallès, Barcelona

Sede central en: Barcelona

Descripción de la empresa

Kennametal es un proveedor internacional líder de herramientas, componentes diseñados y materiales
avanzados que se utilizan en procesos de producción. Estratégicamente alineados con nuestros dos principales negocios, la industria y la infraestructura, nuestros productos y servicios están presentes en casi todos los procesos de fabricación. Gente de todo el mundo puede comprobar estos resultados desde el momento en que enciende la luz por la mañana o se sienta en su coche.

Ubicación

Descripción

Puesto vacante: Customer Service Representative with German

Categorías: Atención a clientes - Atención al cliente

Descripción de la oferta: As a Customer Service Representative (CSR), you will be responsible for the support of new/existing customers. The scope of your role will include all services focused on customer care and improving customer loyalty in the long term. The customer experience incorporates all experiences from initial contact through to purchase completion. In this position, you will work closely with commercial and technical departments to provide various additional services around order processing.

Responsibilities:

- Support of new/existing customers
- Close cooperation with the sales, application engineers as well as the engineering department
- Quotation processing: checking and recording queries, commercial quotation preparation, preparing and submitting quotations to the customer
- Order processing: checking and recording of sales documents, dispatch of order confirmations, invoices
- Complaint management CRM
- Support of sales promotion activities (promotion, campaign, end of quarter)
- Digital document management and filing according to standardized, predefined criteria
- Responsibility for customer satisfaction in general

Requisitos

Contrato